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In order to implement the strategic policy of "equipment going overseas, service first" and implement Sany's "12127" service tenet, Sany Construction has joined hands with various regions and countries to launch the global service capability building work.The first overseas service engineer training and certification program officially started on January 6 at the Miluo Base!

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Mr. Xu Wenhao, Deputy General Manager of the Construction Division, Mr. Wang Zhenyi of the Overseas Marketing Company, Mr. Xiong Hai of the Marketing Service Department, Mr. Yu Yunpeng of the Human Resources Department and other leaders attended the opening ceremony to cheer on the trainees and give important instructions.

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Mr. Wang Zhenyi, General Manager of Overseas Marketing Company, delivered an opening speech. He first expressed his gratitude to the service engineers from various regions for returning to China to participate in the first overseas service training of Sany Construction. Mr. Wang Zhenyi reviewed Sany¡¯s business philosophy of service first and craftsmanship quality, and expressed his expectations for the trainees. He hoped that the trainees would master the basic service knowledge and practical skills of mobile breaking, bring back Sany Construction¡¯s service concept, deeply cultivate service support and service management in their respective regions, and work with Sany Construction to establish the entire service network and platform. Adhering to Sany¡¯s concept of changing the world with quality, the service attitude of Sany Construction¡¯s mobile breaking craftsman spirit will be promoted and spread to the world.

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Mr. Xiong Hai introduced the arrangement of this training, which brought together 25 service engineers from five major regions at home and abroad. The course is based on the principle of "theory as the basis and practice as the core", aiming to strengthen the engineers' theoretical knowledge reserves while enhancing their ability to solve practical problems and comprehensively improve their after-sales service solution capabilities.

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Mr. Xu Wenhao put forward important requirements for this project, emphasizing that internationalization is the first of the three major strategies that the group is determined to promote, and the realization of this strategy depends on the marketing and service teams. Mobile crushing products are the key to Sany Construction's business strategy in 2025. The sales volume of international mobile crushers will exceed that of domestic ones. The cost and difficulty of international after-sales will increase exponentially. The company pays special attention to the overseas after-sales service of mobile crushers. This training arranged a combination of theoretical and practical activities, so that everyone could experience the equipment firsthand and become familiar with the operating conditions and possible problems.

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Cultural conflicts and language barriers in international services are also areas that require special attention, but the most important thing is to provide better services to customers in different domestic and international environments and to comprehensively improve service guarantee capabilities. Trainees need to stay true to their original aspirations and adhere to the five foundations for the group's high-quality development: love the party and the country, abide by laws and regulations, put customers first, give priority to employees, and set high standards for everything.

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I believe that through this training, we will be able to quickly grow into an elite service team, provide high-quality, efficient and timely technical support services to overseas customers, help the company promote its mobile crushing series products to the world, and create more brilliant achievements for the company.